Terms & Conditions
TERMS AND CONDITIONS:
The company – Marches Stoves Ltd
Quotations and advertisements are only invitations to treat and do not constitute an offer. The Company
reserves the right to withdraw or amend them at any time prior to its acceptance in writing of the Customer's
order and payment of a deposit when requested. Unless otherwise stated quotations are valid for a period of
thirty days. If there is a sudden unforeseen increase in the cost of product or materials to be used the
company reserves the right to withdraw their quotation within a reasonable period and return a deposit if
such has been placed.
INSTALLATION
Every effort will be made to comply with time limits offered but the Company accepts no liability in the event
of failure to do so unless an express written guarantee has been given by the Company to effect a delivery
or to commission an installation within a specified time. Minor deviations or variations from any
specification shall not give rise to any claim nor shall it annul the contract.
The stove will be fitted by a local independent, fully qualified and insured installer who will be responsible
for the installation. Liability for the installation shall be with them.
If a quotation is offered following a site visit then there is no liability on the part of the company for any
part of the property that could not be seen by the surveyor.
Chimneys and chimney pots are liable to weather damage but unless in obvious need of repair they are
presumed ‘good’ for the sake of the quote. If a pot, or other area of an installation, needs to be replaced
then the customer shall be liable for the cost of the replacement and the labour involved at a fair market
price, with the customer’s approval only if they are able to provide it in a timely manner. Larger works, for
example, but not limited to, unsafe chimney stacks will be pointed out to the customer at the earliest
possibility and their repair will be the customer’s liability and at the customer’s discretion, but any work up
to that point will be chargeable.
TITLE
Not withstanding delivery and/or installation, all goods and equipment supplied or installed by the
Company shall remain the Company's sole property until payment of all sums due to the Company in
respect thereof have been made in full.
RETURNS
If a product is ordered by a customer and the product details supplied to Marches Stoves are incorrect then
a returning and restocking fee will be required. If a refund is due then this fee will be taken out of the refund.
If the fee is more than the refund then the extra will become due. Please note that different manufacturers
have different returns policies. Most parts are subject to a £30.00 + vat return carriage fee and a 20%
restocking fee.
Bespoke order items may be returned but a refund will be at the companys discretion based on the
perceived future saleability of the item. The company reserves the right not to accept items that have been
made to the customer’s exact (or near exact) specification.
Off the shelf standard items can be returned in good and unused condition within 2 weeks of purchase as
per current Sale of Goods act. Online purchases have 2 weeks to notify us and a further 2 weeks to return
the item. If products are returned outside this window they will be subject to a £30.00 + vat return to supplier carriage fee and a 20%
restocking fee.
Marches Stoves Ltd. Worcester Road, Newnham Bridge,
Tenbury Wells, Worcs, WR15 8JA.
Registered No. 15581103PRICES
Domestic prices are quoted inclusive of Value Added Tax unless otherwise stated, and are not subject to
discount or retention.
Business prices are quoted inclusive of Value Added Tax unless otherwise stated, and are not subject to
discount or retention.
TERMS OF PAYMENT
Payment for goods, equipment or materials shall be due with order.
Payment for installations, unless otherwise expressly agreed in writing beforehand, shall be due upon
installation date. Not withstanding any deposit request which is usually, but not limited to, the cost of the
stove.
Where the installation is, by written agreement, to be completed in stages, a payment of not less than 30% of
the total is payable after the 1st stage. Stage payments will become due immediately on completion of a
stage and will have been set down in writing prior to the contract being accepted.
The “Installation Date” is the date when the installer lights and commissions the stove or fire, or deems that
their work is complete. If a further visit is required to hand over the installation to the client (because the
client is not available) then a call out fee may be required.
We reserve the right to withdraw the supply of further products/services if accounts remain outstanding or
have not previously been paid in a timely fashion.
LIABILITY
The Company shall not be liable for any damage, loss or expense suffered by the Customer as a consequence
of circumstances beyond the Company's control (including misuse of the appliance - either deliberate or
accidental, weather, industrial action, shortages of labour or materials, or any default on the part of
contractors, sub-contractors or others not in the direct employment of the Company).
The Customer is responsible for the cost of any redecoration made necessary as a result of installation and the
installation charge does not include for any cutting away, building work or making good unless expressly
stated in writing in the quote or invoice or on subsequent communication.
The Customer is responsible for making it known to the installation team the existence and location of
concealed ducts, water, gas, electricity or other service wiring or pipes that may hinder installation as
appropriate before work commences. In the absence of such advice the Company cannot accept liability for
damage to these services or for consequential damage.
All quotations and advice are believed to be accurate and reliable and are offered on a voluntary basis
without charge, therefore the Company limits its liability to the cost of the installation charge only.
HEALTH & SAFETY
The installation agreement is based on the assumption that all required areas of the property are safely
accessible by ladder.
If scaffolding or other means of access are required the Customer shall provide it free of charge to the Company or
if the Company has to supply it the Customer shall pay the Company's reasonable charge or pay direct to the
scaffolding or other access provision company. If sourced and instructed by the customer then the Customer shall
warrant that any scaffolding or other means of access so supplied will be safe and fit for purpose when
properly used. If access provision is deemed to be unsafe then a charge may be made for time lost while access
provision is made safe.
Asbestos, Customers are required to bring to the attention and inform the Company of any asbestos
products that they are aware of that may be encountered within the areas of work.
If there is reasonable cause to believe that asbestos is present then it is encumbent on the customer to prove
whether it is or is not asbestos and take necessary steps to remove it safely.
The company is able to advise on good practice and recommend local companies.(The Company reserves the right to either cease work and/or make additional charges where the Customer
fails to do so.)
The company is not liable for any failure of Health & Safety on site during the installation. Those responsible
for Health & Safety on site are the Site Foreman (where applicable), the homeowner or housebuilder and
the installer.
WARRANTY
Nothing in this clause affects the statutory rights of the consumer if they are a consumer and the goods are
supplied under a consumer transaction.
All manufacturer’s warranties will stand and the registering of any extended warranties, where available, will be
the responsibility of the consumer.
If the contract is not a consumer transaction only the following terms shall apply:
The Company shall be liable to remedy defects free of charge where the Customer arranges for the
prompt return to the Company of the defective goods or parts at the Customers risk and expense. The
Company shall not be liable to the Customer for any injury loss or damage whether direct or
consequential from any defect in the goods, delay or other breach of any express or implied term of the
contract or any negligence of the Company however caused and all terms implied by the sale of goods act
1979 or any other statute are hereby excluded.
GENERAL TERMS
No person who is not a director of Marches Stoves Limited has the authority expressed or implied to vary
the terms of this agreement or our Conditions of Business, or to act as agents of Marches Stoves Limited
and under no circumstances whatsoever shall the company be held liable for any statement warranty or
misrepresentation made by such a person.
It is agreed that any written communication from the Company to the Customer shall be deemed to have
been received 3 business days after posting if dispatched in the ordinary course of post and where Email
cannot be used.