Privacy and Cookie Policy

Type of website: E-commerce Effective date: 1st day of June, 2024

www.marchesstoves.com (the "Site") is owned and operated by Marches Stoves Ltd.

Marches Stoves Ltd is the data controller and can be contacted at:

admin@marchesstoves.com

01584 781361

Worcester Road,

Newnham Bridge,

Tenbury Wells,

Worcestershire,

WR15 8JA.

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected; and

4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make any processing which we completed before we were aware of your withdrawal of consent unlawful.

You can withdraw your consent by: Contacting us in writing to admin@marchesstoves.com

Legal Basis for Processing

We collect and process personal data about users in the EU and UK only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU and UK:

1. Users have provided their consent to the processing of their data for one or more specific purposes; and

2. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the personal data necessary to perform a contract the consequences are that the contract cannot (or may not) be fulfilled.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not

collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. IP address

2. Clicked links

3. Content viewed

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name

2. Email address

3. Phone number

4. Address

5. Payment information.

This data may be collected using the following methods:

1. Creating an account (optional) or creating an order.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. See separate Cookie policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Fulfil a transaction and communicate accordingly.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

1. Website management.

2. Accountancy company.

We may share the following user data with third parties:

1. Only what is necessary in order to manage the website efficiently.

2. Only what is necessary in order to manage our accounts and audits.

We may share user data with third parties for the following purposes:

1. Safe and efficient management of website.

2. Standard legal accountancy practises.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for, and have no control over, their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as required to fulfil the order and then we retain any information required for a minimum of 6 years for necessary and legitimate auditing purposes.

How We Protect Your Personal Data

All user Data is held securely either by third parties for legitimate processing requirements or if held onsite backed up to and stored on removeable hard drives.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and, therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

1. Right to be informed;

2. Right of access;

3. Right to rectification;

4. Right to erasure;

5. Right to restrict processing;

6. Right to data portability; and

7. Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data we request that their parent or guardian contact our data protection officer as soon as possible.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:

Data Protection Office

admin@marchesstoves.com

01584 781361

Worcester Road, Newnham Bridge, Tenbury Wells, WR15 8JA.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. We need to supply your personal data to third parties to enable delivery. You can opt-out of this by contacting us in writing by post or by email or by ‘phone but we may not be able to process your order completely or correctly.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy (if we still or have ever had these details.)

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK.

Contact Information

If you have any questions, concerns or complaints, you can contact our data protection office:

Data Protection Office,

admin@marchesstoves.com

01584 781361

Worcester Road, Newnham Bridge, Tenbury Wells, WR15 8JA.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Allows pages to be displayed more quickly.
COMPARE	The items that you have in the Compare Products list.
CUSTOMER	An encrypted version of your customer id.
CUSTOMER_AUTH	An indicator if you are signed into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores your Customer Segment ID
EXTERNAL_NO_CACHE	A flag that, indicates whether caching is on or off.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The last product you looked at.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED	The items you recently compared.
STF	Information on products you emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS	The products that you recently looked at.
WISHLIST	An encrypted list of products added to your wish list.
WISHLIST_CNT	The number of items in your wish list.

Online Account Registration

To make online shopping faster and easier, you may register on the website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from the website or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.